Deposits & Withdrawals Guide

How the Cashier Works

The 4dnum cashier serves as the single point of contact for all your financial transactions. Your total account balance is held in MYR and is displayed throughout the platform using the RM symbol. All deposit and withdrawal activities are managed within this centralized interface to ensure a clear audit trail of your funds.

It is important to understand that while deposits are designed for efficiency, withdrawals are treated as review requests. When you request a payout, the transaction enters a review phase where the system and our team ensure all security requirements are met before the funds are transferred back to you.

How to Deposit

1. Secure LoginLog in to your 4dnum account using your credentials or the official app.
2. Access CashierNavigate to the main menu and open the Cashier section to view your current balance.
3. Choose MethodSelect from the available payment categories (e.g., E-wallets or Bank Transfers).
4. Set AmountEnter the amount in RM that you wish to deposit into your gaming wallet.
5. Confirm TransactionComplete the authentication in your payment app or the redirected secure page.
6. Verify BalanceCheck your account balance. If it does not update, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

To ensure the highest level of security, 4dnum enforces a strict policy: the name on your payment account must exactly match the name registered on your 4dnum profile. This is not mere red tape; it is a vital security measure to protect your funds from account takeover and fraudulent activity.

When you request a withdrawal, funds are returned to the source. If a third-party account was used for deposits, the system will trigger a mismatch alert, which often results in the payout being blocked or rejected. By ensuring all payment methods belong to you, you guarantee a smoother, faster, and more secure withdrawal process.

How to Request a Withdrawal

1. Identity CheckEnsure your account verification is complete to avoid any delays in processing.
2. Bonus SettlementClose or finish the wagering requirements of any active bonuses before requesting funds.
3. Open CashierGo to the Cashier and select the "Withdraw" or "Payout" option.
4. Select Payout MethodChoose the method you wish to use, ensuring it is one you have previously verified.
5. Submit RequestEnter the amount you wish to withdraw and submit the request for review.
6. Track StatusMonitor the status of your payout in your account history until it is marked as completed.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process where we confirm that you are who you say you are. Every regulated and trusted operator conducts this process to prevent identity theft and maintain a safe gaming environment. We typically request this only once, meaning once you are verified, you won't need to repeat the process for every subsequent withdrawal.

Generally, you will be asked to provide a clear photo of an official government-issued ID, a recent document that confirms your residential address, and a screenshot or statement proving that the payment method used belongs to you. This ensures that money only moves between the player and their own verified accounts.

Pro Tip: To avoid delays, we strongly recommend uploading your documents before you initiate your first withdrawal. Ensure that all four corners of the documents are visible, the image is well-lit, and the text is perfectly legible. This allows our team to approve your account in advance.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can pause a payout request. Here is what to look for:

• Verification Pending: Your documents may be under review or were rejected due to poor quality. Action: Re-upload clear documents.
• Active Bonus Present: You may have unfulfilled wagering requirements from a promotion. Action: Complete the wagering or contact support.
• Method Mismatch: The payout method doesn't match your deposit source or account name. Action: Use a verified account in your own name.
• Incorrect Details: Typographical errors in account numbers or names. Action: Double-check and edit your payment details.
• External Checks: Recipient banks or providers may conduct their own security audits. Action: Contact your financial provider.

If your payout is delayed, please visit our Support Page. When contacting us, please have your account ID and a screenshot of the pending transaction ready.

How Currency and Amounts Are Displayed

The official account currency for 4dnum is MYR, and you will see the symbol RM used throughout the interface to denote your balance. For players using payment methods that operate in a different currency, the conversion is handled by the payment provider.

The final amount displayed on the confirmation screen—the one you agree to before clicking "Confirm"—is the final active amount that will be processed. This ensures there are no surprises regarding the balance added to your account or the amount sent to your bank.

Staying in Control of Your Budget

Responsible gaming is a priority at 4dnum. We provide a suite of tools to help you manage your spending, including the ability to set deposit limits. These limits can be configured within your account settings, allowing you to cap how much you can add to your account over specific periods.

Please be aware that requests to decrease your limits are usually processed immediately, while increases may take longer for security reasons. We highly recommend deciding on your session budget before opening the cashier, rather than making decisions during a game. For more tools, visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your security is our shared responsibility. We encourage all players to use the security options provided in their account settings, such as strong, unique passwords. Never share your login details or payment information with anyone, including people claiming to be staff members.

Always perform your transactions exclusively through the official cashier on this domain. Be vigilant: any message, email, or call asking you to transfer money to an external account or a "private agent" to speed up a payout is a fraud attempt. 4dnum will never ask you for your password or request funds outside the official platform.