4dnum Payments Guide - Deposits & Withdrawals in Malaysia

Managing your funds should be clear and straightforward. The cashier is your central hub for adding funds and requesting payouts. Please note that available payment methods and any specific transaction limits are dynamically updated and are always accurately shown within the cashier interface itself. This guide provides the general framework for how money moves in and out of your account.

Last updated: September 10, 2026

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How the cashier works

The platform uses a unified cashier system where your account balance is held in MYR and displayed using the RM symbol throughout the interface. Both deposits and withdrawals are managed from this single screen to ensure you have a complete overview of your financial activity. It is important to understand that while deposits are processed as you follow the payment steps, withdrawals are submitted as review requests. This means that once you request a payout, the system verifies the details and account status before the funds are transferred from the platform to your chosen method.

Payment method categories available in Malaysia

Bank Transfers

A long-established method widely familiar to players. Suitable for those who prefer traditional banking interfaces for managing larger movements of funds.

Local E-Wallets

Common in daily life across Malaysia. Ideal for players seeking a modern, app-based experience for quick and frequent interactions.

Mobile Payments

A convenient option integrated with mobile service providers. Suitable for players who prefer the flexibility of using their mobile account.

Prepaid Vouchers

A flexible alternative for those who prefer using voucher codes. Great for players who value an extra layer of separation from their main accounts.

How to deposit

Access your account: First, log in to your member profile using your secure credentials to ensure you are in your own protected session.
Enter the cashier: Navigate to the cashier or payments section from the main menu to view your current balance and funding options.
Select your method: Choose from the available payment method categories that best suit your needs based on the options shown in the interface.
Enter the amount: Input the specific amount of MYR you wish to add to your account, ensuring it aligns with your planned budget.
Confirm the transaction: Follow the prompts to complete the payment within your banking app or the redirected payment page as instructed.
Verify your balance: Return to the main lobby and check if your RM balance has updated. If it has not, please contact our support team.

Why payment methods must be in your own name

To protect your funds and prevent unauthorized access, the platform requires a strict match between the account holder's name and the name on the payment method used. This safeguard is designed to prevent fraud and account takeover. Any funds sent from a third-party account are typically rejected, and payouts can only be sent to an account belonging to the registered user. If the names do not match, your withdrawal request will be blocked to ensure that the money is returning to the original, verified owner. This policy is a key part of maintaining a secure environment for all players.

Account verification and first payouts

Account verification is the process where the platform confirms that you are who you say you are. Every regulated operator conducts this process to comply with legal standards and prevent identity theft. Unlike deposits, which can often be done immediately, verification is a requirement that must be completed before your first withdrawal is approved. This is typically a one-time process; once your identity is verified, you will not need to repeat it for every subsequent payout.

Typically, you will be asked to provide a clear photo of an official identity document, a recent document that confirms your residential address, and proof that the payment method you use is registered in your name. To avoid delays, we recommend uploading these documents before you even request your first withdrawal. Ensure that all four corners of the documents are visible in the photos, the text is legible, and the images are taken in a well-lit environment. Completing this step early ensures a smoother transition from playing to cashing out your winnings.

How to request a withdrawal

Complete verification: Ensure your account identity verification is finished and approved to avoid any holds on your payout request.
Manage active bonuses: Check your promotions page to see if you have active bonuses; these must be settled or closed before a withdrawal can be initiated.
Open the cashier: Go to the payments section and select the withdrawal option to begin the payout process.
Choose payout method: Select a compatible method. Remember that funds are generally returned to the source used for the deposit.
Submit the request: Enter the amount you wish to withdraw and confirm the details of your receiving account.
Track your status: Monitor the progress of your request through your account history until the funds arrive in your account.

Why a withdrawal might be delayed and what to do

While we strive for efficiency, certain factors can cause a request to take longer than expected. Common reasons include:

Verification pending: Your documents may still be under review. Upload clearer copies if requested.
Active bonus present: Unmet wagering requirements can lock funds. Complete the bonus terms or contact support.
Payment method mismatch: If the payout name differs from the account name, the request is flagged. Update your details.
Incorrect details entered: A typo in an account number can cause failure. Double-check your info and resubmit.
Recipient-side checks: Your bank or e-wallet provider may perform their own security checks. Contact your provider.

If you believe there is an error, please visit our support page. When contacting us, please have your member ID and a screenshot of the transaction ready.

How currency and amounts are displayed

Your account is denominated in MYR, and the RM symbol is used across the site to denote your balance. If you use a payment method that operates in a different currency, the payment provider will handle the conversion. The final amount displayed on the confirmation screen at the time of transaction is the active figure that will be credited to or debited from your account.

Staying in control of your deposit budget

Maintaining a healthy relationship with gaming means managing your spending. The platform provides tools to set deposit limits, which you can configure within your account settings. Please be aware that requests to decrease your limits usually take effect faster than requests to increase them, as a protective measure.

We strongly recommend deciding on a fixed budget before you open the cashier, rather than adjusting your spending after a round. For more tools and advice on managing your play, please visit our responsible gaming page.

Protecting your funds and account security

Use the built-in security options to protect your profile and password.

Keep your payment details and verification documents strictly confidential.

Only make deposits through the official cashier on this domain.

Treat any message asking for money transfers outside the cashier as fraud.

Frequently asked questions

How do I deposit?

To deposit, log in to your account, open the cashier, and select your preferred payment category. Enter the amount you wish to add and follow the on-screen instructions to complete the payment via your chosen app or bank page.

Why do I need to verify my identity?

Verification is required to ensure that you meet the legal age requirements and to protect your account from fraud. It confirms that the person requesting a withdrawal is the same person who owns the account and the payment method.

Can someone else pay on my behalf?

No, third-party payments are not allowed. All deposits and withdrawals must be made using an account that matches the name registered on your platform profile to ensure the security of the funds.

Why is my withdrawal still pending?

A pending status usually means your request is undergoing a routine review. This could be due to pending identity verification, active bonus requirements that need to be met, or a check on the payment details provided.

Does an active bonus affect my withdrawal?

Yes, if you have an active bonus, you must generally complete the associated wagering requirements before the bonus funds and any resulting winnings can be withdrawn from your account.

What should I double-check before submitting a withdrawal?

Ensure that your identity verification is complete, any active bonuses are settled, and that the account details you have entered exactly match your bank or e-wallet information to avoid delays.

By following these guidelines, you ensure that your funds are handled efficiently and your account remains secure. Our team is always available to help you navigate the payment process.

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